Business Process Transformation Case Studies
Explore real-world transformation case studies that demonstrate how Ogemen Solutions helped banks reimagine their operations, boost efficiency, and unlock measurable results. From process reengineering and workflow automation to cost optimization and strategic outsourcing, each engagement reflects our ability to turn complexity into clarity — and strategy into sustainable execution.
These case studies are more than just success snapshots — they’re proof of what's possible when deep domain expertise meets disciplined delivery.
Strategic Banking Transformation: Unlocking AUD 35M in Savings
Over 360 transformation opportunities uncovered to streamline operations and drive savings.
A 4-week Discovery Workshop followed by 12-week Due Diligence exercise during which 286 processes were analyzed, complete process inventory was created, detailed Current State was documented, and over 350 transformation opportunities were identified.
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Our engagement with the Australian digital bank yielded significant insights and actionable recommendations:
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Potential for a 28% reduction in effort across analyzed processes.
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Potential savings of over AUD 35 million over a five-year period based on Identified opportunities
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Comprehensive Strategic Roadmap delivered with a clear, phased approach to transformation, categorizing initiatives into quick hits, mid-term, and long-term projects.
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Detailed Business Cases and Target Operating Models to equip the bank's leadership with information for informed decision-making.​
This transformation promises not only to reduce costs but also to enhance the bank's competitive position in the digital banking landscape, ensuring it can meet and exceed customer expectations in an increasingly digital world.
Want to know more? Connect with us and we will share complete details of all our transformation stories
Accelerating Mortgage Processing for a US Regional Bank
Reduced processing times, boosted operational efficiency, enhanced competitiveness.
A 4-week Due Diligence exercise leveraging Lean methodologies and value stream mapping during which complete process inventory was created, detailed Current State was documented, Process Maturity was assessed, comprehensive analysis were done, Target Operating Model and implementation Roadmap designed.
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Our engagement with the client yielded significant insights and actionable recommendations:
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Reduced Turnaround Time from over 50 days to under 30 days.
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Enhanced Approval to Funding ratio, leading to increased revenue.
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Standardized Processes to ensure consistent processing across teams with standardized processes and clearly defined SLAs.
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Enhanced Customer Experience with reduced touchpoints, improving customer satisfaction.
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Better Management Oversight
These outcomes positioned the bank more competitively in the mortgage market, enabling faster service and improved customer experience.
Want to know more? Connect with us and we will share complete details of all our transformation stories
Centralizing Operations for 40% Faster Mortgage Processing
Achieved consistent, efficient mortgage operations through strategic centralization.
A 6-week Due Diligence exercise leveraging Lean methodologies and value stream mapping during which complete process inventory was created, detailed Current State was documented, Process Maturity was assessed, comprehensive analysis were done, Target Operating Model and implementation Roadmap designed.
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Our engagement with the client yielded significant insights and actionable recommendations:
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Reduced Handoffs from 24 to 16 between functions.
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Improved Turnaround Time by 40% from 56 days to 34 days.
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Standardized processes ensured consistent and efficient operations.
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Streamlined operations enhanced Efficiency, reduced delays and improved overall processing speed.
These improvements positioned the lender to deliver more consistent and efficient services, enhancing customer satisfaction and operational performance.
Want to know more? Connect with us and we will share complete details of all our transformation stories
Back-Office Automation Delivering 75% Efficiency Gains and $3M Savings
Automated manual back-office processes to fast-track service delivery and reduce costs.
A 6-week Due Diligence exercise to address the bank's challenges and recommend the right automation strategy. In the process, we validated the processes in scope, Provided detailed insights into various automation solutions, Detailed analysis report of various automation solutions with a recommendation based on feasibility, Target Operating Model and implementation Roadmap designed.
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Our engagement with the client yielded significant insights and actionable recommendations:
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A reduced Processing Time to the tune of around 75%.
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Improved response time to customer requests and optimized resource utilization.
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Significant cost savings of over USD 3 million
These improvements streamlined the bank's back-office operations, enhanced customer experience, and positioned the bank for greater efficiency and competitiveness.
Want to know more? Connect with us and we will share complete details of all our transformation stories
Transforming Global Banking Operations with Process Automation
Streamlined cross-division operations for cost reduction and operational agility.
A 12-week Due Diligence exercise to address the bank's challenges and and design a scalable future state model. In the process, we validated the processes in scope, Documented Current State of all processes, Detailed analysis report of various automation solutions with a recommendation based on feasibility, developed a scalable Target Operating Model and implementation Roadmap.
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Our engagement with the client yielded significant insights and actionable recommendations:
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Improved Customer Experience with enhanced service delivery and customer satisfaction.
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A robust Risk and Governance Control by reducing risk related to fraudulent activities
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Unlocked hidden savings of over USD 10 million.
These improvements streamlined the bank's back-office operations, enhanced customer experience, and positioned the bank for greater efficiency .
Want to know more? Connect with us and we will share complete details of all our transformation stories
Achieving Remote-Ready Customer Service Excellence
Standardized and optimized customer service operations for remote transformation and cost efficiency.
A comprehensive 12-week due diligence exercise leveraging CRISP process maturity framework, lean methodology, and value stream mapping to address the bank's requirements. We created a Process Inventory of every process, documented the Current State of each process, assessed the Process Maturity to identify optimization opportunities and determine remote readiness, developed a Target State Design with blended operating model with execution roadmap. We assessed 400+ processes, created 160 ‘To-Be’ process maps, and 226 SIPOCs.
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Our Solution led to significant improvements in the bank's operations and cost savings of over USD 30 million along with the following outcomes.
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Over 250 processes outsourced using a blended model of in-house, nearshore, and offshore operations.
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Streamlined operations enhancing Efficiency and increasing scalability
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Established Structured SLAs and KPIs to ensure processing within promised timelines
These improvements enabled the bank to streamline their operations, reduce costs, and enhance their ability to perform processes remotely, positioning them for greater efficiency and competitiveness.
Want to know more? Connect with us and we will share complete details of all our transformation stories